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  • FREE SHIPPING ON ORDERS OVER €140
  • 3-4 DAYS DELIVERY
  • 30 DAY RETURN POLICY

Cancellation and returns

When you shop at byStroom you have 14 days to cancel your order. The right runs from the day you receive the goods.

The right to cancel and return can only be exercised if the item is returned in the same condition and quantity. The right lapses therefor if you use the product in a way which reduces the sales value significantly.

If you wish to return your purchase, fill in this form and sent the goods to:

byStroom
Møllevej 5
8581 Nimtofte
Denmark

You can also cancel your purchase by refusing to accept it or by arranging to drop it off in person at our address.

You should send the product securely packaged - along with a copy of the invoice. It is not a requirement, but the expedition goes faster if you fill out our return form. It is also possible to have the item exchanged – just fill out the return form with the item you want to receive instead. It's a good idea to use a shipping method that makes it possible to trace the product in case it is lost during return shipping.

If you want a refund, you will of course get the amount you have paid us back. The amount will be transferred to the card you paid with or to your bank account once we have received the product and verified that it meets the requirements for a refund.

The only cost you have when cancelling an order is the postage to send it back to us.

Please note: We do not receive packages sent with COD.

The return policy applies to all goods sold as “distance sales” to private individuals - it does not apply to products sold to businesses.


Warranty

When you shop on byStroom’s webshop you have a 24-month warranty.

This means that you either get a repair, replacement or get a reduction in price, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior.

You must complain within "reasonable time" after you have discovered the defect on the product. If you complain within two months after the defect is discovered, the complaint will always be timely.

If you have a faulty product you can send the product back to us:

byStroom
Møllevej 5
8591 Nimtofte

Please enclose a copy of the invoice. We ask that you please describe the defect. If your complaint is considered to be justified, we will send a new product to you freight free. If the item is out of stock you can choose another product or get a refund for the amount paid. Remember to apply the registration number and bank account number to which we can transfer the amount.

If the complaint is justified, we ensure removal of the goods with GLS. Please let us know when the pickup suits you.

Please note: We do not receive packages sent with COD.

Remember that the product must always be returned in protective packaging.

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